terms & Conditions

PLEASE READ TERMS AND CONDITIONS BEFORE USING THIS WEBSITE

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and website disclaimer, which govern ncweddingsandevents.com.au’s relationship with you in relation to your use of this website.

By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of these terms and conditions, “Us”, “Our” and “We” refers to ncweddingsandevents.com.au and “You” and “Your” refers to you, the client, visitor, website user or any person using our website.

AMENDMENT OF TERMS

We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and ncweddingsandevents.com.au’s rights and obligations to each other.

COMPETITION AND CONSUMER ACT

For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), ncweddingsandevemts.com.au’s liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.

You must be over 18 years of age to use this website and to purchase any goods or services.

DELIVERY OF PHYSICAL GOODS

ncweddingsandevents.com.au uses trusted external couriers and/or other reputable courier companies to deliver physical goods.

Orders will not be dispatched until full payment is received and ncweddingsandevents.com.au is satisfied with the integrity of the order.
It is your obligation to enter the correct delivery address details at the time of ordering. If the delivery details you have given are incorrect, ncweddingsandevents.com.au will not refund any payment. If you wish to send the order again it will be at full expense.
Delivery times may vary depending on the delivery company chosen. Ncweddingsandevents.com.au is not responsible for goods that are either damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of ncweddingsandevents.com.au.

Normal delivery hours for ncweddingsandevents are between 9am and 5pm Mon-Fri.
ncweddignsandevents.com.au cannot guarantee a specific delivery time. We will make every attempt to fulfil your request but cannot guarantee it.

As ncweddingsandevents.com.au is closed on public holidays, we will deliver your gift on the next available business day.
Prices of goods and services and delivery and other charges displayed on the ncweddingsandevents.com.au web-site are current at the time of display. These prices are subject to variation without notice.

We will always attempt to be as accurate as possible with our product descriptions and pricing.
All prices quoted are inclusive of GST and all prices are quoted in Australian dollars.
Flowers/plants are seasonal and subject to availability on the day of delivery.

CANCELLATION

Should you need to cancel your order, the full amount will be refunded less a $25 administrative fee, ONLY IF notice is received by NC Weddings & Events 24 hours prior to the scheduled delivery date.

Cancellations received with less than 24 hours’ notice prior to the date of delivery will be charged at 50% of the total order value.
We are unable to cancel orders that have already been created and are in the process of being delivered.

RETURNS AND REFUNDS

ncweddingsandevents.com.au handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.

As each flower is unique, so too, are your special requirements and concerns surrounding your order. For that reason, we ask that you please call us on 0451 996 515 to discuss any queries or concerns you may have in relation to your gift. A number of resolutions may be available to you and are subject to your particular situation.

Should you wish to return your order, please notify us within 24 hours of purchase with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased.
Note: All refunds for orders placed online or over the telephone are credited back the original credit card on which the order was purchased. Refunds for in-store purchases may be processed through the original credit card for which the order was purchased or by EFTPOS only. A voucher to the same amount paid will be issued for all cash purchases.
Refunds are made at the discretion of ncweddingsandevents.com.au.

YOUR PRIVACY

At ncweddingsandevents.com.au, we are committed to protecting your privacy. We use the information we collect about you to maximise the services that we provide to you. ncweddingsandevents.com.au respects the privacy and confidentiality of the information provided by you and adheres to the national privacy principles established pursuant to the Privacy Act 1988 (Commonwealth).